Effective Date: June 11, 2025
At LegacyMovingCompany.ca (“Legacy Moving Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when you use our website (LegacyMovingCompany.ca) and our moving services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect various types of personal information to provide you with our moving services and improve your experience. This may include:
- Contact Information: Name, address, email address, phone number.
- Moving Details: Origin and destination addresses, desired moving dates, inventory of items to be moved, special handling instructions.
- Payment Information: Billing address, credit card details (processed securely through third-party payment processors – we do not store full credit card numbers on our servers).
- Website Usage Data: IP address, browser type, operating system, pages visited, time spent on our site, referral sources. This information is collected automatically through cookies and similar technologies.
- Communications: Records of your interactions with us, such as emails, phone calls, and online chat messages.
2. How We Collect Personal Information
We collect personal information through the following methods:
- Directly from You: When you fill out forms on our website (e.g., quote request, contact form), communicate with us via phone or email, or engage our services.
- Automated Technologies: Through cookies, web beacons, and other tracking technologies when you visit our website.
- From Third Parties: In some cases, we may receive information from third-party partners (e.g., referral services) if you have provided your consent to them.
3. Use of Personal Information
We use your personal information for the following purposes:
- To Provide Moving Services: To schedule and execute your move, provide accurate quotes, communicate with you about your service, and manage logistics.
- Customer Service: To respond to your inquiries, provide support, and resolve any issues.
- Billing and Payments: To process payments for our services.
- Improve Our Services: To analyze website usage, understand customer needs, and enhance our service offerings and website functionality.
- Marketing and Promotions: To send you updates, offers, and promotional materials about our services that we believe may be of interest to you, where permitted by law and with your consent (you can opt-out at any time).
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our website and services.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support, analytics providers). These service providers are obligated to protect your information and only use it for the purposes for which it was shared.
- Affiliates: We may share information with our affiliated companies, if any, for business purposes consistent with this Privacy Policy.
- Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may disclose your information to other third parties with your explicit consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under Canadian privacy laws, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request corrections to any inaccurate or incomplete personal information we hold about you.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Complain: You have the right to complain to the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the contact information provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Legacy Moving Company
415 Mulvey Ave E
Winnipeg, MB
R3L 0R6
Email: azulo at legacymovingcompany.ca
Phone: 204-296-2223